What if my Buyers are having trouble opening my ZIP files?
Windows-based computers (and other systems) are unable to create files or give vague errors when a ZIP file contains special characters in any of the folders or individual files. Windows does this because it doesn’t allow certain characters that Mac OS will allow in a filename.
To prevent issues with Buyers, we suggest not having any special characters in your ZIP file folders or file names.
Here’s a list of characters that most versions of Windows won’t allow in filenames, and should be avoided in booksies set names:
. (Windows allows only one period in a filename, which is created automatically)
/ (Forward slash)
\ (Backward slash)
” (Quotation mark)
| (Vertical bar or pipe)
? (Question mark)
< (less than)
& (Ampersand, a reserved character for Windows command line operations)
“ “(empty space at the end of a folder or file name)
We suggest making sure none of your booksies materials have any of the above characters in filenames or folders in ZIP files moving forward; We recommend using only alphanumeric characters. This will make your materials more widely compatible, and reduce the chances that your Buyers will have technical problems if they are not using a Mac computer!
Still have questions? Contact us on the Contact Page, or send an email at firstname.lastname@example.org.